What can I do if someone loses it?

The first thing to remember is that the 'rager' is almost certainly someone you don't know and are never likely to meet again (unless it's in court or in hospital). Their actions are not a personal attack on you - it's just that they can't cope with their own emotions very well.

It is not your job to enforce the rules or to teach other people a lesson - unless you are a policeman and on duty. Lots of people are rude and thoughtless, wee meet them everyday on the road, in the shops, at work ... They are everywhere. But the good news is that each one only enter your life for a few seconds or minutes. They have to live with themselves and their own actions forever - how sad is that!.

If you find yourself in a situation where you are angry with another driver, take a deep breath and ask yourself this simple question: 'What do I really want?' When asking yourself the question, your expectation must be for something that is within your own control.

For example, answering: 'I want to win the Lottery so that I don't have to drive to work' or 'I want the other guy to be a good driver instead of an idiot' will simply frustrate you further. How about: 'I want to be relaxed and safe'?

When you have answered the question, 'What do I really want?', think about what you are doing to prevent yourself from getting it - what's getting in the way that you can control?

If you want to be relaxed you might have to ease off the gas and let the other driver pull away; after all, do you really think he cares about your feelings and concerns?

You might even need to pull up, get out of the car and jump up and down swearing. If this is what it takes, do it. But make sure you do it on your own and well away from the people who frustrated you!

You can control your feelings in the car in the same way that you control the rest of your life.

Chill out!

The next page offers a few tips to stay cool ...