Giving route directions

Introduction

On the face of it, giving route directions is straightforward enough, you simply say "Turn right", "Turn left" and so on...

However, the way in which you give your directions can drastically affect the outcome of your lessons.

Strictly speaking, there is no 'right' or 'wrong' way to give route directions. The important thing is that your customers should clearly understand exactly what is required when a route direction is given.

Well-delivered directions will help your lessons, poorly delivered directions will hinder progress and can ultimately lead to lost customers or test failures.

Although giving route directions is a fairly simple process, there are some fundamental points that need to be borne in mind. This unit considers the main issues.

In addition to giving route directions we also discuss general information about communicating with learners in an in-car environment, this information is applicable to all your verbal messages and instructions.

Next: Step 2: The basic process