We are dedicated to providing excellent customer service and maintaining a healthy customer relationship at all levels.
We have a complaints policy to ensure all complaints are handled as efficiently and effectively as possible.
SmartDriving take all complaints seriously and all staff are trained and committed to rectifying a problem as soon as it is brought to their attention.
SmartDriving aim to resolve complaints quickly, fairly and effectively.
We aim to ensure that:
– Making a complaint is as easy as possible;
– We treat a complaint as a clear expression of dissatisfaction with our service;
– We deal with it promptly, politely and when appropriate confidentially;
– We will respond in the correct way – for example, with an explanation, an apology or information on any action taken;
– We will learn from complaints and use them to improve that services that we offer;
– We review annually our complaints policy and procedures;
We want to ensure all customers are happy with the service they receive. Therefore, we ask that if you are dissatisfied that you bring this to our attention as soon as possible, by raising it with the customer service team.
Should this fail to provide a satisfactory resolution, please raise your complaint to the Complaints Manager on;
customer.care@smartdriving.co.uk
SmartDriving
Fusion Hive
North Shore Road
Stockton on Tees
TS182NB
When you contact us please give us your full name and address, along with a full description of your complaint.
Once received, the Complaints Manager will acknowledge your complaint within 48 hours.
We will then investigate and aim to resolve any complaint made to us as soon as possible, but no later than 28 days.
Our course comes with 3 ‘Money Back Guarantees’. Full details and Terms that MUST be adhered to are outlined below. A ‘durable medium’ version can be downloaded here: Guarantee Terms
Our course comes with a Qualification Money Back Guarantee. This guarantee is designed to give you the confidence in our training and product.
If you are unsuccessful in the DVSA Qualification Process we will provide retraining as necessary to prepare you to reattempt the DVSA Qualification process at no extra cost and if you are still unsuccessful, we will refund your course fee.
This guarantee is subject to you meeting the following terms and conditions – That:
*(if required)Second Cycle refers restarting the DVSA process following 3 x test failures at Part 2 or Part 3. Please see DVSA regulations for further details.
** Assurance session will be with one of our Training Department heads and will be arranged if needed.
The Guarantee IS NOT in place to refund someone that simply wishes to end the course. Once the initial right to cancel period has expired, you are bound by the terms of the contract and no refund is available (except as described above).
Our course comes with a ‘Placement Money Back Guarantee’. This guarantee is designed to give you the confidence of a guaranteed position with us upon qualification.
Once you have qualified and have your ADI Licence, we will arrange the set up of a franchised position with our Driving School or we will refund your training fee in full.
This guarantee is subject to you meeting the training terms above plus the following terms and conditions – That:
*(if required)Second Cycle refers to restarting the DVSA process following 3 x test failures at Part 2 or Part 3. Please see DVSA regulations for further details.
Once you have qualified and have your ADI Licence, we will arrange the set-up of your position with our Driving School.
Should you earn (gross – ie before any deductions) less than £30,000, we will refund your training fees in full to help cover the difference for you.
This will be paid in full no more than 30 days after receipt of your tax submission.
This guarantee is subject to you meeting the following terms and conditions – That:
These terms are all designed to help you succeed and ensure we all start out understanding what is required, but if you unsure about or would like to discuss anything in the Terms, please contact us immediately. See our Contact Us page for contact details.
If you are thinking of becoming a driving instructor then I can't rate SmartDriving highly enough.
The training system is excellent the virtual classrooms are enjoyable and very informative and Andrew and the team are always available to answer any queries, not matter how trivial.
Top Team who assisted me greatly in obtaining my ADI Licence.
Richard Hart
The only company ever to win 3 Prestigious Industry awards!