PDI Webinars 4 – Helping

4. Don’t keep talking! let the customer have a go

In this webinar, Training Principal John Farlam and Head Trainer Graham Lucas discuss when talking and helping can be too much…

They cover the following FAQs:

What if there is too much traffic?

How do I decide to let the customer have a go??

It doesn’t do any harm to help, does it?

Resources:

Extra Study:

Please use the following links from the Driver Active and iCourse Driving sections to aid study to the subject. (you will need to login to the relevant sites)

https://www.driveractive.com/Learners_Online/Basic/Skill_development/Sd_intro.html

https://smartdriving.co.uk/sd-i-course/ADI_Part-Two_2019/Unit_3/haz_routine/step_1.html

SC 1 Form:

Next Webinar: ‘Structure: A lesson sequence’

Watch our ‘Structure’ Webinar next – coming in a few days.

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Top Team who assisted me greatly in obtaining my ADI Licence.

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